Welcome to Planet Turtle Support

Technical Support


Our Support Specialists are available to serve you from 8:00 AM to 6:00 PM EST, Monday through Friday, except for major US holidays.

Minimum Technology Requirements for Planet Turtle Online
Planet Turtle Online computer test: Run Computer Test
If Shockwave is not installed on your computer, you will see an error message. You will need to download Shockwave before you can complete the Computer Test. Click on the link below and follow the directions to install Shockwave. Return to this page when the installation is complete.
Get Shockwave
System Requirements
Macintosh Windows
Operating System: OS 10
Processor: Power PC G4
Processor Speed: 400 MHz
Operating System: Windows 2000, XP, Vista
Processor: Pentium III
Processor Speed: 500 MHz
Shared Specifications
Internet Connection (at school): 128 Kbps (T1 for school implementation)
Internet Connection (at home): Broadband serivice such as DSL or Cable (dial-up is not supported)
Memory: Use the recommended levels for your OS and Internet Browser.
Display: 800x600 resolution with thousands of colors (16 bit) or higher
(1024x768 or higher preferred)
Audio: Headphones (preferred) or speakers.
Internet Browsers
Macintosh Windows
Mozilla Firefox v. 2.0
Safari v. 3.0
Microsoft Internet Explorer v. 7.0
Mozilla Firefox v. 2.0
Browser Plug-Ins
Required Browser Plug-ins for Planet Turtle (free downloads):
Adobe Flash Player v. 9.0.115
Latest version is strongly recommended
Adobe Reader v. 6.0
For teacher materials and parent letters
Additional technology requirements for Network and System Administrators
Domain names* and ports to allow in firewall, proxy server, etc
  • planetturtle.com: port 80 (http) and port 443 (https)
  • In addition, Planet Turtle requires the client to be able to connect to our servers on ports 4322 and 4321
* Domain names are preferred over IP addresses, which are subject to change without notice. If your device only accepts IP address, you maybe verify the current set through a public DNS source.
File types to allow from our sites
  • .swf - Adobe Flash format file
Technologies to enable in browsers and security software
  • cookies
  • pop-ups
  • SSL encryption ("https")
  • secure and non-secure content on the same webpage ("mixed content")
  • Adobe Flash
  • Microsoft ActiveX for Adobe plug-ins (Internet Explorer only)
  • Javascript*
* Our websites do not use the similarly named technology "Java"
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